How to Handle Insurance Claims at a Sacramento Auto Body Shop

Helen Martinez
Sep 27
2 min read

women holding folders at martinez auto care inc office

How to Handle Insurance Claims at a Sacramento Auto Body Shop

Getting into a car accident is stressful — but handling your insurance claim doesn’t have to be. At Martinez Auto Care Inc, a trusted auto body shop in Sacramento, we’ve helped countless drivers navigate the insurance process while restoring their vehicles to pre-accident condition. If you’ve recently been in a collision, here’s a step-by-step guide on how to handle insurance claims for auto repairs in Sacramento, CA.

1. Report the Accident Promptly

The first step is to notify your insurance company right away. Provide them with all the details, including the time, location, and parties involved. In Sacramento, most insurance providers require you to file a claim within a specific timeframe — so acting quickly protects your coverage.

2. Get a Professional Damage Estimate

Your insurance company will need an official estimate for the auto body repairs. At Martinez Auto Care Inc, we provide detailed repair estimates that meet insurance standards. Remember: you have the right to choose your own collision repair shop in Sacramento — you don’t have to go with the one your insurance company suggests.

3. Choose the Right Sacramento Auto Body Shop

Not all repair shops are equal. Selecting a reliable auto body shop in Sacramento ensures your car is fixed properly and efficiently. Our team at Martinez Auto Care Inc specializes in collision repair and works directly with insurance adjusters, saving you time and headaches.

4. Understand Your Insurance Coverage

Before repairs begin, review your policy carefully. Look for:

Your deductible (the portion you’ll pay out of pocket).
Whether your plan covers OEM (original equipment manufacturer) parts or aftermarket parts.
Rental car coverage while your car is in the shop.

Understanding your coverage helps you avoid unexpected costs.

5. Stay Updated During the Repair Process

At our Sacramento collision repair shop, we believe communication is key. We update you every step of the way — from the start of repairs to the final inspection — so you know exactly where things stand.

6. Finalize the Claim and Repairs

Once your car is fully repaired, your insurance company will close the claim. Be sure to inspect your vehicle carefully and ask questions if needed. At Martinez Auto Care Inc, we back our work with a guarantee, giving you peace of mind long after you leave our shop.